A new version of the Voice of the Customer solution was recently released (v.9). The new solutions introduces some changes in the way the solution authenticates with CRM to improve security.

  1. To start the installation of the solution, the admin should log in to the Dynamics 365 Administration Center portal in Office 365.
  2. In the Administration Center portal, click on the Applications tab
  3.  Select “Voice of the Customer” application and click on the manage icon which launches the Voice of the Customer installation page.

Please note that you must be a tenant admin to complete this installation.