Dynamics 365 CRM

 

Microsoft Dynamics 365 makes the customer-facing functions of business easier. This helps businesses in various ways:

 

One source of truth

Provides a 360-degree view of all the key business interactions that are centralised to manage the customer with suppliers, stakeholders, customers and business processes. 

 

Improved operational efficiency

Dramatically improves operational efficiency through the standardisation and streamlining of business processes. The flexible workflow enables organisation to automate operations and process in ways that people can use the system efficiently.

 

Track Sales opportunities

Increase sales velocity by identifying prospects that are most likely to buy based on predictive intelligence which helps business to know where to focus actionable insights that are easy to understand. 

 

 

Enable responsive customer service

Empower customer representative agents with all the resources they need to deliver a more personalised, effective standard of service, using tool that are available at their fingertips.

 

Integration with Office 365 & website

Integration with Office 365 unlocks the power of productivity which results in enriching customer relationships, streamlined business processes, and improved communication and collaboration across the organisation.

 

Enhanced Communications & Mobile Apps

Designed to be efficient both in the office and on the road, even without a connected network. Users can access Dynamics 365 around the clock to engage with customers while staying productive at work and on the go. 

 

Business Intelligence

Gives business the ability to understand customer data at a deeper and more complete level. Combining Power BI and Dynamics 365 CRM, organisations can leverage this powerful embedded analytical tool to gain a complete view of clients.

 

Dynamics 365 CRM is built for Outlook

Turn Microsoft Outlook into a single place where users can manage communications and client data, track email messages, contacts, tasks, and appointments between Microsoft Office Outlook and Dynamics 365 CRM. 

 

Dynamics Portals

Web engagement and CMS framework with an integrated bundle of web Portal solutions that add sophisticated content management, knowledge and case management, opportunity management, membership and profile management, as well as self-service capabilities to Dynamics 365.